About Us
Your Green Companion is committed to providing you with an excellent service. If you have any suggestions or comments please email us (info@yourgreencompanion.com.au).
Making a Purchase
Making a purchase could not be easier. Just browse our YGC Shop and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Checkout” and complete the shipping and payment information.
Shipping & Handling
Packing
We care about the environment and recycle wherever possible, so if you receive a package that looks second-hand, that's because it is! The contents (your purchase), of course, will be brand new!
Costs
We work hard to maintain our retail prices and strive to keep our freight costs to a minimum level. All prices shown are inclusive of GST.
Method
Orders are sent by Sendle® Australia our chosen courier service. Notification and tracking number will be sent to you as soon as the goods are despatched.
Delivery Schedule
All orders are typically processed and shipped within 3 working days.
Backorders
In the rare event that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
Your Green Companion is responsible for the website transaction. We use Stripe to collect/process transaction information. Their Privacy and Security information is available here.
Guarantee
All of our products come with a 2 year guarantee.
Reaching Us
If you need to reach us, you can contact us in one of the following ways:
- Email us on info@yourgreencompanion.com.au
- Call us on 0400 393 577
- Write to us at PO Box 4201, Langwarrin VIC 3910
Returns Policy
Should the goods you order prove to be unsuitable, please return in mint condition within 30 days for a full refund of the price paid for the returned item.
Remittance Terms
The prices are in Australian Dollars ($AU) and are the actual prices which will be charged.
